THERAPY SESSION S1E2 - SLOW DOWN

 I work for an investments and insurance company and I get to speak with all kinds of people. The calm ones, annoyed ones, slow ones, fast ones. And on top of that, I get to hear different stories. Happy ones, some confusing ones, some bad ones etc...

My favorite types of clients by far and let me not lie because I used to absolutely dislike them; Are the ones who call for help. Tell you what the problem is and as you are about to help them, they start speaking over you by trying to figure out the same issue they called to get help for. 

Example: 

Client : " Hi, I'm calling because anytime I enter my password, it doesn't work and I'm not receiving a password reset to my email either. Can you help me?"

Me: " Absolutely, could you read to me exactly what it says on your computer? I think I know the reason why you're having troubles."

Client reads and I figure the issue out. As I'm about to help them, they say : " Oh! maybe if I go to this option instead (the wrong option btw. they're going further and all they have to do is to click one option for it to work) Oooh my Goodness! it still doesn't work!" then get frustrated.

The whole time, because I know they are going around in circles and if they could just let me speak, I can save both our times. I sit there in silence and hear them talk under their breath cussing out the world. And once they get tired and more frustrated, some say : " HELLO?? ARE YOU GOING TO HELP ME??" Something within me used to get so raddled. Sometimes even ruin my day because I would go back and fourth with them and in the end they go about their day while I'm left frustrated with five more hours to go.

Now, I don't anymore. I just calmly tell them : " You called me to resolve your issue but if you want me to just stay on the line while you figure it out on your own then it's fine. I'll be here if/when you need me." and it never fails, they ALWAYS end up needing me and we laugh about it at the end of the call.

The reason why they've become my favorite callers is because they perfectly describe my relationship with God. I used to be exactly like this. I would pray to God to help me, give me guidance, wisdom, knowledge and understanding and still do my own thing all in the name of : "Maybe if I go to this option instead." and for a really long time, because I kept choosing my own options not waiting on God, my life was in a loop. I was going around in circles with no way out. I will think that I'm choosing the best option expecting a different result and 3 months in I realize that I've been here before and until I had to slow everything down and started waiting on the response to the questions I had, that's when I realized that my options/choices were just not it.

I'm sure I'm not the only one going through a season of full stops and just listening to what God has to say. This is why this season for me is called " slow down " in everything. Slowing down from overthinking. Slowing down from always being where I shouldn't be. Slowing down in wanting to be at the top when I haven't bothered to solidify my foundation. 

 If you are in this season as well, what made you slow down? How did you know you had to slow down ? and when you did, how different is your life now compared to before? 

Comments

Popular posts from this blog

TO WHOM MUCH IS GIVEN, MUCH IS REQUIRED!

Embedded Character.

#MENTALHEALTHAWARENESSMONTH