THERAPY SESSION S1E2 - SLOW DOWN
I work for an investments and insurance company and I get to speak with all kinds of people. The calm ones, annoyed ones, slow ones, fast ones. And on top of that, I get to hear different stories. Happy ones, some confusing ones, some bad ones etc... My favorite types of clients by far and let me not lie because I used to absolutely dislike them; Are the ones who call for help. Tell you what the problem is and as you are about to help them, they start speaking over you by trying to figure out the same issue they called to get help for. Example: Client : " Hi, I'm calling because anytime I enter my password, it doesn't work and I'm not receiving a password reset to my email either. Can you help me?" Me: " Absolutely, could you read to me exactly what it says on your computer? I think I know the reason why you're having troubles." Client reads and I figure the issue out. As I'm about to help them, they say : " O h! maybe if I go to this opt...